Palms’ chief marketing officer, Jason Gastwirth, is currently building out “The Klout Klub,” which “will allow high-ranking influencers to experience Palms’ impressive set of amenities in hopes that these influencers will want to communicate their positive experience to their followers.” The Palms is already pulling in data from Klout and referring to it as part…
I’m reading Joseph Jaffe’s Flip The Funnel at the moment and it got me thinking about how corporations do customer service. The book cites the usual examples of those who are getting it right (Dell, Starbucks, Comcast). How do the rest shape up though? I have a Logitech ClearChat Wireless Headset. It’s a great product,…
Having just experienced a truly awful customer service experience (not traumatic or damaging and I won’t bore you with it) I was prompted to write this post. What was awful about it is that it exposed just how customer hostile this particular supermarket chain’s processes are. The customer is always right Even when they’re not….
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